Shipping policy
Shipping Policy
This policy explains how and when we dispatch and deliver orders from iDevice Depot. All times are business days (Monday–Friday, excluding public holidays).
1. Shipping costs
- Free standard shipping on all orders over $100 (within Australia).
- Orders under $100: a flat rate of $9.95 is calculated at checkout.
- Express shipping is available at checkout where offered.
2. Order processing & dispatch
Orders are processed and dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email with tracking once your order ships.
3. Delivery times (estimates)
- Metro areas: 2–5 business days after dispatch.
- Regional/remote areas: 5–8 business days after dispatch.
Delivery times are estimates provided by our carriers (e.g. Australia Post / couriers) and are not guaranteed. We are not responsible for carrier delays, incorrect addresses provided at checkout, or events outside our control.
4. Tracking, signature & risk
All orders are sent with tracking. Higher-value devices may require a signature on delivery. Title and risk in the goods pass to you on delivery. If a parcel is shown as delivered but not received, contact us at support@idevicedepot.au so we can open an enquiry with the carrier.
5. Addresses & PO boxes
Please ensure your shipping address is correct — we cannot redirect once dispatched. Some carriers may not deliver to PO boxes or parcel lockers for signature-required items.
6. International shipping
We currently ship within Australia only.
7. Lost or damaged in transit
If your order arrives damaged or does not arrive, contact us at support@idevicedepot.au within a reasonable time and we will resolve it in line with the Australian Consumer Law.