Shipping policy
Shipping Policy
This policy explains how and when we dispatch and deliver orders from iDevice Depot. All times are business days (Monday–Friday, excluding public holidays).
1. Shipping costs
- Free standard shipping on all orders over $100 (within Australia).
- Orders under $100: a flat rate of $11.50 is calculated at checkout.
- Express shipping is available at checkout where offered.
2. Order processing & dispatch
Orders are processed and dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email with tracking once your order ships.
3. Delivery times (estimates)
- Metro areas: 2–5 business days after dispatch.
- Regional/remote areas: 5–8 business days after dispatch.
Delivery times are estimates provided by our carriers (e.g. Australia Post / couriers) and are not guaranteed. We are not responsible for carrier delays, incorrect addresses provided at checkout, or events outside our control.
4. Tracking, signature & risk
All orders are sent with tracking. Higher-value devices may require a signature on delivery. Title and risk in the goods pass to you on delivery. If a parcel is shown as delivered but not received, contact us at support@idevicedepot.au so we can open an enquiry with the carrier.
5. Addresses & PO boxes
Please ensure your shipping address is correct — we cannot redirect once dispatched. Some carriers may not deliver to PO boxes or parcel lockers for signature-required items.
6. International shipping
We currently ship within Australia only. We do not ship internationally.
7. Lost or damaged in transit
If your order arrives damaged or does not arrive, contact us at support@idevicedepot.au within a reasonable time and we will resolve it in line with the Australian Consumer Law.