Refund policy

Returns & Refund Policy

Thank you for shopping with iDevice Depot. We want you to be completely satisfied with your purchase. This policy explains how returns, exchanges and refunds work for change-of-mind purchases. It applies to both new and pre-owned/refurbished devices, and is in addition to — and does not limit — your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply to new and pre-owned items and regardless of the change-of-mind period below.

1. Change-of-mind returns (30 days)

If you change your mind, you may request a return within 30 days of receiving your item, provided it is:

in its original, unused condition (consistent with the condition grade it was sold as);
complete with all included accessories, cables, manuals and original packaging;
accompanied by a valid receipt or proof of purchase.

Change-of-mind returns may be subject to a restocking fee and the return shipping cost. Items must first be removed from any iCloud/Google account, signed out, and have all passcodes cleared. Change-of-mind returns are not available on gift cards.

2. How to start a return

Approved returns: we will send instructions on how and where to send your item.
Unauthorised returns: items sent back without an approved request cannot be accepted.

3. Faulty, damaged or incorrect items

Please inspect your order on delivery. If an item is faulty, damaged, or not what you ordered, contact us straight away at support@idevicedepot.au. We will assess it and provide a repair, replacement or refund in line with the Australian Consumer Law, and we cover return shipping for verified faulty items. Note: normal signs of use and the disclosed battery health on pre-owned devices are not faults.

4. Warranty on pre-owned & refurbished devices

Unless stated otherwise on the product page, pre-owned and refurbished devices include a 12-month warranty covering functional faults. Cosmetic wear and the disclosed battery health at time of sale are excluded. This warranty is in addition to your Australian Consumer Law rights.

5. Exclusions (change-of-mind only)

For hygiene and safety reasons, the following cannot be returned for change of mind once opened or used. Your ACL rights for faulty goods still apply:

in-ear headphones and earbuds once the seal is opened;
gift cards and digital/downloadable products;
items with a removed/altered serial number, or with physical or liquid damage caused after delivery.

6. Refunds

Once we receive and inspect your return, we will email you the outcome. Approved refunds are issued to your original payment method, generally within 10 business days. Your bank or card provider may need extra time to post the funds. If more than 15 business days have passed since approval and you have not received your refund, contact us at support@idevicedepot.au.