Refund policy

Return and Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please review our official policy regarding returns, exchanges, and refunds below.

1. Return Eligibility Window

We offer a 30-day return policy, which allows you to request a return within 30 days of receiving your item.

To qualify for a return, the item must meet the following criteria:

  • It must be in its original, unaltered condition (unworn, unused, and with all tags attached).

  • It must be enclosed in its original packaging.

  • A valid receipt or proof of purchase must be provided.

2. How to Initiate a Return

To initiate the return process, please contact our support team at support@idevicedepot.au.

  • Authorized Returns: If your return request is approved, we will provide a prepaid return shipping label along with detailed instructions on how and where to send your package.

  • Unauthorized Returns: Please note that items sent back to us without a prior formal return request will not be accepted or processed.

For any questions regarding the return process, please contact us at support@idevicedepot.au

3. Damages, Defectives, and Order Issues

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us straight away at support@idevicedepot.au so we can evaluate the issue and rectify it promptly.

4. Non-Returnable Items and Exceptions

Certain categories of items are excluded from our standard return policy:

  • Perishable Goods: Food, flowers, or plants.

  • Custom Orders: Personalized items or special orders.

  • Personal Care Products: Beauty and hygiene goods.

  • Hazardous Materials: Flammable liquids, gases, or other hazardous regulated materials.

  • Promotional Items: We do not accept returns on sale items or gift cards.

If you are unsure whether your specific item qualifies for a return, please reach out to our team for clarification.

5. Exchanges

The most efficient way to ensure you receive the desired item is to return the original product. Once your return is accepted, you may proceed to place a separate, new order for the preferred item through our website.

6. Refund Process

Upon receiving and inspecting your returned item, we will notify you via email regarding the approval status of your refund.

  • Approval: If approved, the refund will be issued automatically to your original payment method within 10 business days.

  • Processing Time: Please note that financial institutions (banks or credit card providers) may require additional time to process and post the transaction to your account.

If more than 15 business days have elapsed since your refund was approved and you have not yet received it, please contact us at support@idevicedepot.au for further assistance